Managing New Orders
Once the orders begin coming in, you need to be ready to fulfill them. As such, it's important that understand the order management workflow for everything to operate smoothly.
Receiving Orders
To completely manage the orders lifecycle, you will need to have an internet-enabled device in-store. We highly recommend using an Android or Windows laptop or tablet with Chrome for the greatest compatibility. This device will need to be placed in an area where whoever is responsible for online orders can easily check, access, and update orders.
Live Order Management
Visit your restaurant dashboard and navigate to the Live Orders page. The interface updates in real-time with new orders so you do not need to refresh the page. There are several key features of the order management interfaces:
A new order notification will pop up on the screen with a ringing sound to make sure new orders are not missed
You can click an order to view the details of it and make updates
Accept/Reject order
Send status updates using Whatsapp
Print Bil
Update quantity of ordered dishes
Live Orders
Order Detail Page. Accept/Reject Order
Train Your Staff
Implementing an online ordering system if you have never done so before requires some changes. Most importantly all staff must be aware that new orders can come through and must be attended to.
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